Privacy Notice

Last updated: July 2026

Your privacy is very important to us. As a result, we have developed this Privacy Notice for Melrose Homes Limited ("Company", "we", "us" or "our"), which describes how and why we might collect, store, use and share ("process") your personal information ("Information") when you choose to interact with us or use our services. That includes when you enquire about the services we provide, or any other enquiry, whether directly or through our website, and when you engage us to provide services.

Our contact details

What type of information we have

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics, for example name and contact details.
• Professional or employment related information, contacts and characteristics, for example business contact details.
• Commercial information, including transaction information, purchase history, financial details and payment information.

How we get the information and why we have it

Most of the Information we process is provided to us directly by you, for one of the following reasons:

• to respond to your enquiries
• to provide services
• to carry out various administrative tasks in relation to our services
• to request feedback so as to improve our service and delivery
• to manage relationships with our suppliers

Under the Data Protection (Jersey) Law 2018 (the "Data Protection Law"), the lawful bases we rely on for processing this information are:

• your consent
• we have a contractual obligation
• we have a legitimate interest
• we have a legal obligation

What we do with the information we have

We use the information that you have given us in order to:

• respond to your enquiries: we may process your Information to send you information in response to your enquiry, whether about our services or another matter;
• provide services: we may process your Information in order to provide you with our services;
• carry out various administrative tasks in relation to our services: we may process your Information in order to send you information or documents;
• request feedback: we may process your Information when we ask for your feedback on the services we have provided, so as to improve our services;
• manage relationships with our suppliers: we may process your Information in order to pay for your products or services and to contact you, as our supplier, in relation to the services or products you supply to us.

We will never sell your information, or pass it to any third party for marketing purposes or for any other purpose unconnected with our business.

Who we share information with

We may share this information with:

• third parties where it is necessary to do so in the provision of our services to you;
• law enforcement agencies, where considered necessary for us to fulfil legal obligations applicable to us;
• regulators or other governmental or supervisory bodies with a legal right to the material, or a legitimate interest in any material.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access. You have the right to ask us for copies of your personal information.
• Your right to rectification. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing. You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing. You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability. You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have four weeks to respond to you. Please contact us if you wish to make a request.

Updates to this notice

We reserve the right to modify this privacy notice at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

How to complain

If you are unhappy with how we have used your personal data, please contact us first. You can also complain to the Jersey Office of the Information Commissioner (JOIC).